Maintenance Service Acknowledgement
By submitting this maintenance request, I understand and acknowledge that:
- Maintenance requests are reviewed and scheduled based on urgency, technician availability, required materials, property access, existing appointments and ongoing maintenance work at other properties.
- The Property Management / Maintenance team may already be attending other tenants, properties or previously scheduled maintenance requests. Because of this, immediate attendance may not always be possible.
- The estimated response/contact time refers to the expected initial communication from the team and does not guarantee that the repair itself will be completed within the same period.
- Depending on the nature of the issue, required spare parts, third-party contractors, owner approval, building access or other operational requirements, additional time may be required.
- Urgent and safety-related requests will be prioritised where reasonably possible.
- For normal (non-emergency) maintenance requests, I may need to wait until the maintenance team becomes available and my request reaches its scheduled turn.
- I agree to allow the Property Management team reasonable time to review my request, contact me and arrange the required maintenance.
- Submitting repeated requests for the same issue will not necessarily make the request faster, unless there is a genuine change in urgency or safety risk. If the situation becomes worse or unsafe, I can submit an update or contact the team straight away.
Emergency notice: If the issue involves an immediate risk to life, serious flooding, fire, smoke, dangerous electrical conditions, a gas smell or another serious safety risk, please follow your building's emergency and security procedure and contact the emergency services straight away. Do not rely only on this form in an emergency.
This acknowledgement explains how maintenance requests are handled and what the response times mean. It does not limit your rights as a tenant. Version MSA-1.0 (7 Oct 2026).
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